Delivery and Returns

Software licenses

All software products can be loaded from the specified download pages. The license is created manually after the order and sent usually within 1-2 days by email. Since the software licenses are individual, personalized products, a restitution/withdraw after the email delivery is not possible. It is recommended (if available) to test the software in demo mode before ordering a product.

Download for:

Bogart for Windows incl. Add-on SW, Casablanca Add-on SW, Manuals

Bogart 5-11 PAL for Casablanca / RelaxVision 5 for DVC, Streamcorder and Enterprise


Packages are usually shipped within 2 days after receipt of payment with Austrian Post. The transport fees vary according to total weight of the package. We advise you to group your items in one order. We can not group two distinct orders and the shipping costs will be calculated separately for each. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.